MultiVantage Telephony Applications
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- Call Accounting - Business
eCAS, the totally web-based call accounting package, enables enterprises to manage,
control and allocate telecom expenses, detect telecom fraud and abuse, optimize
overall network performance by monitoring call volume, and improve productivity
of personnel.
Communication Manager integrates telephony call processing, call control, messaging,
contact center, and a widely accepted application programming interface into a highly
scalable architecture designed to support both circuit-based and IP-based telephony
within a distributed enterprise communications network.
- Communications Process Manager
Communications Process Manager is a software and services solution that enables
integration of Intelligent Communications into business applications and processes
to reduce human latency and to create competitive advantage.
- Enterprise Survivable Server (ESS)
The ESS solution allows a customer to place ESS (backup) servers at key locations
throughout their enterprise. An ESS server is capable of taking over for the entire
enterprise or, if needed, just a portion of the enterprise in the event that some
type of outage has occurred.
The Avaya Event Processor is a software solution that enables an enterprise to detect
key events in their business in real time.
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